1956 Northside Drive | Atlanta GA 30318(404) 884-3321 info@thecaduceusgroup.com

Healthcare Staffing and Recruiting

Hiring the right people and nurturing them into assets

Prospecting and hiring the right people

How to choose the best candidates for every job in the office

The lifeblood of any healthcare organization is the staff. Medical, as well as office staff, play important roles and affect your bottom line. They are the front line of defense. The people dealing with your patients on a daily basis. A motivated, hardworking, user friendly staff will increase patient satisfaction, retention, and increase referrals. Finding the right people isn’t easy. You hear it all the time. Luckily, we are here to help with that part.

With the right people at every position, you maximize your patient satisfaction. Patient satisfaction leads to good press, referrals, and retention for the long term. It is all around healthy and profitable to staff with the best people in your area.

The Caduceus Group recruits:

  • Practice administrators
  • Managers
  • Physician assistant
  • Nurses
  • Nurse practitioner
  • Supervisors
  • Office staff

Making a visit to the doctor’s office less stressful for people will go a long way and you will see the benefits of a good staff right away.

Our services include:

  • Posting new positions
  • Networking with recruiter partners
  • Screening potential candidates
  • Background checks
  • Interviewing
  • Healthcare staffing
  • Setting expectations and requirements

Proper training for staff goes a long way

Once hired, training optimizes task efficiency and patient satisfaction

Well trained employees are more efficient. They complete more tasks per day and take less time per task. Cross-training employees will leave your office less impacted when a staff member decides to move on to another opportunity or needs to be let go.

Healthcare staff is regulated by organizations like OSHA and HIPAA. Investing in employee training is not just advised, it is required by law to some extent.

Marketing will help get your phone ringing, but only training staff properly will get patients in the door.

Training services focus on:

  • Patient Satisfaction
  • Treatment acceptance
  • Professional referrals
  • Patient referrals
  • Staff accountability
  • Employee engagement

Keep your staff trained, keep your patients happy, and prosper.

Implementing a managed call center

Outsourcing some or all of your calls to a trained call center staff

As an alternative to in-house staff being trained to field calls, there are other options. Have you ever thought about outsourcing inbound calls to a call center? When your staff is too busy to be hitting the phones the way you would like,  we offer call center solutions to help you follow up, schedule, and interface with new patients.

Since they are our own staff, we manage them to ensure professionalism and a focus on generating new patients and nurturing leads for the medical practice.

A managed call center provides:

  • More time for your staff to handle in-house patients and in-office activities
  • Peace of mind knowing calls are being handled professionally and appropriately without the need for supervision.

Interested in our services now?

Get in touch with us today for a consultation.